Viewing and Creating Keyword Searches Overview

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Modified on: Thu, 26 Jan, 2023 at 3:04 AM

Building Keyword Searches is necessary to bring the media coverage that you want to monitor into your system. The Cision Communications Cloud uses Boolean Logic to build Keyword Searches that tell the platform which coverage is important to you. 

In order to View, Change or Add New Keyword Searches, you must have System Administrator privileges. If you have System Administrator privileges, you will see a Person icon in the upper right-hand corner of the blue navigation menu. If you do not have System Administrator privileges and require that access, please reach out to your Account Manager.

To Access the Settings Menu:

1. Click on the Person icon in the upper right-hand corner of the screen.

2. Select Settings from the drop-down menu.

Viewing Keyword Searches:

1. Select Keyword Searches from the Settings menu. 

2. You will see all of your Keyword Searches listed in the middle panel

Notice that some Searches have a Support label. When this label appears on a search, you will be able to request that our Customer Support team make changes in the search.

3. Click on the Upside Down Arrow next to the search name and click on Request Changes to access the change request form

You are able to make changes to Keyword Searches without the Support label.

4. Click on the Down Arrow next to the search name to open it, make changes to the search terms, rename the search, or delete it.

5. The Add News Keyword Search button can be used to Add a New Keyword Search.

Creating a Basic Keyword Search:

Building Keyword Searches is necessary to bring media coverage into your system. The Cision Communications Cloud uses Boolean Logic to build Keyword Searches to tell the platform which coverage is important to you. 

If you are not comfortable using Boolean Logic to build Keyword Searches, consider using this guide to build a Keyword Search with our Basic Keyword Search wizard. Additionally, we recommend viewing our Concepts for Creating Effective Basic Keyword Searches document prior to creating a search. 

Creating an Advanced Keyword Search using Boolean:

If you are familiar with Boolean Logic and prefer to insert Keyword Search terms, you can click here to learn more about creating an Advanced Keyword Search. 

Creating a Social Media Keyword Search:

Social Media can be setup in your system using either the Basic Keyword Search or the Advanced Keyword Search.  What is MOST IMPORTANT, is that you email our customer care team after the search is saved.  There is an additional step that must happen in order for social media content to appear.  Please submit a new request via the 'create a new ticket' button, on the top right-hand of your screen and let them know which search you have added.