How To Delete All Email Data Related to an Email Integration

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Modified on: Thu, 17 Nov, 2022 at 7:39 PM

When you integrate your professional email account, we scan your account for email communications with influencers in our media database. So, emails that include a recipient’s email address matching that of an influencer in our database (TO/FROM/CC/BCC) are pulled into the platform. We will continue to pull in email data for as long as you have your account connected to the platform. 

To Remove Your Integrated Email Account and/or Delete All Emails Related to that Integrated Email Account:

1. Start by navigating to your name in the upper right-hand corner of the screen and click the downward arrow. 2. Select Settings from the dropdown.
3. Once there, select the Email tab. 4. Click on the Actions dropdown and select Disconnect Account.
5. Review the statement in the pop-up window, then click on the Yes, Continue button.

You will be met with two options: Delete Email Integration and All Related Emails: This will remove your integrated email address from the platform and all associated email pitches from the Message Center. You can only remove the Integrated Email Address: This will remove your integrated email address, but all related email pitches will remain in the Message Center. Click here to learn how to remove specific personalised pitches threads or specific pitches from those threads.

Make your selection, then click on the Confirm and Continue buttons.

FAQs:

Q: What happens if an email address has been integrated into multiple accounts? 

A: When an email address is added to multiple accounts, email messages ingested into the system from these shared integrations are tagged with both accounts. When these messages are deleted from one account, the tags for that account are removed, preserving the data in the other account. When the last tagged account deletes that message, it is deleted permanently like all other message deletions. 

Q: What if I accidentally deleted a message I meant to preserve? 

A: You will need to reintegrate your email account. This will allow the message to be ingested into the account again. You can then follow the steps to remove the email integration and select the "Only disconnect my email integration option..." in the final step.