Viewing Email History

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Modified on: Mon, 21 Nov, 2022 at 7:21 PM

To View all of your Email Announcements and Personalised Pitches:

1. Navigate to the Contacts tab.
2. Select Message Centre.  

When in the Message Centre:

On the left-hand side, you can filter by:

Shared Inbox: Based on all integrated email accounts for your organisation in the platform My Inbox: Includes just the emails from your integrated account Unread: Emails that have not been opened Draft Emails: Emails that have been created, but not scheduled or sent Scheduled Emails: Emails that are scheduled to send at a later date
Use the Search bar to find a specific email. Search by: Email Type, Recipient Name, Subject Line, or the From: Address. To Select Additional Filters, click on the Filters Dropdown in the Message Centre. You can select the specific filter you would like to apply, then click Apply Filter. You will see the filter has been applied to the Message Centre. Note that the Email Type is listed to the left of the Subject line for each email.

Message Centre Filters Available:

Email Status: Filters for any Unread Emails
Email Accounts: Filters based on the different integrated email accounts for your organisation. NOTE: You will only see this filter option if you are looking at the Shared Inbox.
Email Type: Filter for Email Announcements or Personalised Pitches
To deselect any filter(s), click on the green X next to the filter highlighted in a green pill.

To View Email Communications with a Specific Journalist:

• To see email communications with a specific journalist, Search Within the Results, click on a specific email or email thread in the Message Centre or navigate to the journalist's profile from the Contacts tab, then select the Emails tab.
• If you were the Sender of the emails displayed here or in the Message Centre, there will be an option to Reply to the email or email thread.