Managing Alerts in Cision Social Listening
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Modified on: Tue, 22 Nov, 2022 at 7:45 PM

Actions can be taken with Saved Searches in the form of Alerts. You may set up alerts for the Percentage of an increase in mentions or to alert you when new mentions are found. If you want to make changes to the recipients or the Alert itself, you can begin the process of editing, pausing/resuming, and deleting any of your existing Alerts from any page in Cision Social Listening.

Editing Alerts:

1. Click on the Social Listening Tab.

2. Click on the Envelope icon from any page.

3. Click on the Ellipses button.

4. Select Edit to make changes to your alert or add additional recipients.
4. You may edit the following: 
  • Name of the alert
  • Type of alert
  • The percentage for an increase in mentions alert
  • Frequency and/or time of day for the alert
  • Number of mentions included in the alert
  • Add or remove recipients
  • Add, edit or remove filters

5. Click the Save button.

Pausing and Resuming Alerts:

1. Click on the Social Listening Tab.

2. Click on the Envelope icon from any page.

3. Click on the Ellipses button.

4. Select Pause to stop your alert.
5. Select Resume to continue receiving the alert.

Deleting Alerts:

1. Click on the Social Listening Tab.

2. Click on the Envelope icon from any page.

3. Click on the Ellipses button.

4. Select Delete to remove the alert.
5. Click on the Delete button.
NOTE: Once an Alert is deleted, it cannot be retrieved. If you delete an Alert and want to receive it again, the Alert will need to be created again.

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