Use the Cision Social Listening Quick Search feature

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Modified on: Wed, 7 Dec, 2022 at 10:49 PM

The Quick Search feature is the homepage of Cision Social Listening powered by Brandwatch. You can input a keyword into the search engine to get insights on your most interesting topic.  

The Guided Quick Search feature allows you to search for keywords using easy prompts rather than relying on Boolean syntax, which can provide better suggestions and error recognition as you build your search. 

If you prefer to compose your search using Boolean syntax, you can use the Advanced Search feature on the Quick Search home page. 

Recent and Recently Saved Searches are also available on the Quick Search homepage. 

Note: When using a Quick Search without saving, there will be 30 days of historical data available.

To Use the Quick Search Feature:

1. Click on the Social Listening tab.

2. In the search bar of the Quick Search homepage, type in the name of a brand, hashtag, handle, or topic, then press the Enter key on your keyboard.

NOTE: If your quick search exceeds 600 characters, you will need to save your search.

3. After pressing the Enter key on your keyboard, you will be led to the Quick Search tab on the Analyse page. 

4. On the Analyse Dashboards page, a search bar showing the current search is available for easy access at the top so that you will not have to return to the Quick Search homepage to modify the existing search or start a new search. 

5. Use the Calendar button to adjust the date range within the 30-day window for Quick Searches. Select the time zone in which you would like the search results to display.

6. Click the Set button to set your search date range and time zone.

7. To save your search, click on the Save Search button.

To Use the Guided Quick Search Feature:

1. Click on the Social Listening tab.
2. Just below the search bar of the Quick Search homepage, click on one of the suggestions to open the Guided Search Mode.  You can search by Brand, Issue, Campaign, Person, or Topic.
3. Fill in the prompts to create a more effective search without typing in Boolean syntax. As you fill in the prompts, Cision Social Listening will display the Boolean syntax string at the top of the form.
4. You can enter relevant hashtags that you would like included in your results when searching for an issue or brand. You can select from a list of hashtags already being tracked as a targeted source. 5. If you type in a hashtag that is not on the list, you will be prompted to select an authenticated Facebook page to track with or add a new page.
6. When searching for a Brand, you can directly pull data from a social account or page that is being tracked as a targeted source, which will pull all mentions for that account or page into your dashboard.  Click on the dropdown for the Social accounts section to select specific accounts for each account type you wish to track for this search. Hover over the question mark icons to review definitions of each account type.  Click on each social account type you want to track for this search.
A. Twitter: Type in the handles you would like tracked. (You do not need to include the @ sign)
B. Owned Facebook Pages: Select from the Facebook pages you have previously authenticated. C. If you have not already linked social accounts to track or would like to track a different Facebook page than those listed, click on the +ADD NEW PAGE link.
D. Click the Connect with a Facebook button to authenticate the page or copy the authentication link to send to the page's owner.
E. Non-Owned Facebook Pages: Select the non-owned Facebook pages you have already added to track as targeted sources. F. Click on the +ADD NEW PAGE link if the page you want to track is not on the list. G. Enter the URL for the non-owned Facebook page you would like to add.
H. Owned Instagram Business Accounts: Select from the Instagram Business Accounts you have already authenticated. J. Click the Connect with the Facebook button to authenticate the page or copy the authentication link to send to the page's owner.
7. After filling in all the search terms you would like to Include and Exclude for this search, click on the Search button.

8. After clicking the Search button, you will be led to the Quick Search tab on the Analyse page.

9. On the Analyse Dashboards page, a search bar showing the current search is available for easy access at the top so that you will not have to return to the Quick Search homepage to modify the existing search or to start a new search.

12. Click on the Search button. NOTE: If you do not make changes, click on the Search button to continue using the Guided Search feature for future edits to your search.

13. If you click on the X to exit the Guided Search, you will see a prompt explaining that you will be taken to the Advanced Search, which requires you to edit the search using Boolean Syntax. 

14. To save your Quick Search, click on the Save Search button.

To Use the Advanced Quick Search Feature:

1. Click on the Social Listening tab.

2. On the Quick Search homepage, begin typing in the Boolean Syntax for your search.

As you fill in your query, Cision Social Listening will include syntax highlighting, recognise errors and provide suggested operators and examples to assist in your search creation. 

3. Click on the Advanced search help button for a list of Boolean operators you can use and examples.

4. After typing in your Boolean search, press the Enter key on your keyboard.

5. This will open up the Quick Search tab on the Analyse page.

6. On the Analyse Dashboards page, a search bar showing the current search is available for easy access at the top so that you will not have to return to the Quick Search homepage to modify the existing search or start a new search.

NOTE: If your quick search exceeds 600 characters, you will need to save your search.

7. Click the Save Search button to save your Quick Search.