Create Cision Social Listening Email Alerts : Cision Portal

Create Cision Social Listening Email Alerts
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Modified on: Thu, 8 Dec, 2022 at 5:15 PM

Actions can be taken with Saved Searches in the form of Alerts. You may set up alerts for the percentage of an increase in mentions or to alert you when new mentions are found.

You can create as many email alerts and add as many recipients as you want to an email alert. There are no limitations. In the alert email itself, though, up to 10 mentions will be included.

Real-Time Alerts:

Real-time Alerts notify you about potential threats or increasing trends. New alerts can be created within the Alerts page or the Dashboard view.

Creating Alerts for When There is an Increase in Volume:

These alerts are based on the daily average of mentions for the last 7 days of the dataset. Updates are applied in near real-time (every 5 minutes) by scanning the data from your search results over the previous 7 days. You determine which threshold you would like applied to determine when you receive alerts.

1. Click on the Social Listening Tab.
2. Select Saved Searches to see all of the searches made by your organisation.
3. Select the Saved Search for which you want to receive email alerts.
4. Click on the Create Alert button.
5. Enter the Alert name, which will be used as the Subject line in the email and as the alert's name within Cision Social Listening to find it later easily. 6. Check the box for Alert me about volume increases. 7. Select the percentage of increase in volume for when you would like to receive the alert. 8. Click on the Question Mark Icons to see tooltips explaining different features. 9. Select the number of mentions you want to be included in the alert. NOTE: You can select 5-50 mentions per alert. 10. Type in Email Addresses for the recipients of this alert and separate email addresses with a comma or space. 11. Add, Edit or Clear the filters you would like applied to or removed from this alert. NOTE: Hover over the filter to display a pop-up window showing the filter details. 12. Click on the Save button.
Recipients will receive an email to confirm that they would like to receive the alert. After confirming, they will see up to the number of mentions selected in Step 9 in each email alert. For example, if 25 mentions are selected, up to 25 mentions are in each email alert.

Creating Alerts for When New Mentions is Found:

These alerts are based on the daily average of mentions for the last 7 days of the dataset. Updates are applied in near real-time (every 5 minutes) by scanning the data from your search results over the previous 7 days. You determine how often you would like to be alerted to these updates.

1. Click on the Social Listening Tab.
2. Select Saved Searches to see all of the searches made by your organisation.
3. Select the Saved Search for which you want to receive email alerts.
4. Click on the Create Alert button.
5. Enter the Alert name, which will be used as the Subject line in the email and as the alert's name within Cision Social Listening to find it later easily. 6. Check the box for Alert me when new mentions are found. 7. Select the Frequency you would like to receive alerts, including as it happens, every 15 minutes, every 30 minutes, hourly, twice daily, daily, or weekly and time of day. 8. Click on the Question Mark Icons to see tooltips explaining different features. 9. Select the number of mentions you want to be included in the alert. NOTE: You can select 5-50 mentions per alert. 10. Type in Email Addresses for the recipients of this alert and separate email addresses with a comma or space. 11. Add, Edit or Clear the filters you would like applied to or removed from this alert. NOTE: Hover over the filter to display a pop-up window showing the filter details. 12. Click on the Save button.
Recipients will receive an email to confirm that they would like to receive the alert. After confirming, they will see up to the number of mentions selected in Step 9 in each email alert. For example, if 25 mentions are selected, there be up to 25 mentions in each email alert.

Create Cision Social Listening Email Alerts
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Real-Time Alerts:

Creating Alerts for When There is an Increase in Volume:

Creating Alerts for When New Mentions is Found:

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Create Cision Social Listening Email Alerts Print

Real-Time Alerts:

Creating Alerts for When There is an Increase in Volume:

Creating Alerts for When New Mentions is Found:

Create Cision Social Listening Email Alerts
Print